Terms and Conditions
# DairyCraftPro Terms and Conditions
**Last Updated: November 17, 2025**
—
## 1. Acceptance of Terms
By accessing or using DairyCraftPro (“the App,” “Service,” or “Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use the App.
These Terms constitute a legally binding agreement between you and DairyCraftPro. Your use of the Service signifies your acceptance of these Terms.
—
## 2. Description of Service
DairyCraftPro is a comprehensive dairy production management platform that provides dairy, cheese, and yogurt producers with professional tools to:
– **Organize daily production** by inputting and managing production information
– **Track milk reception** from suppliers with quality metrics and compliance data
– **Manage production batches** including cheese, yogurt, and milk products
– **Maintain HACCP compliance** with automated monitoring and documentation
– **Generate reports and analytics** for production optimization
– **Export data** in Excel and PDF formats
– **Access AI-powered assistance** (DairyCraft AI) for dairy production insights
– **Utilize advanced calculators** (Corporate plans) including milk standardization, profit/cost analysis, brine calculators, and more
– **Manage team members** (Corporate plans) with granular permission controls
– **Track supplier performance** and maintain supplier relationships
– **Monitor quality control** metrics and compliance standards
The Service is provided through a web-based application accessible via modern web browsers.
—
## 3. User Accounts
### 3.1 Registration
To access the App, you must create an account by providing:
– Email address (required)
– Password (required, minimum 8 characters with complexity requirements) OR Google OAuth authentication
– First name and last name (optional but recommended)
– Company name (optional)
– Profile picture (optional, maximum 5MB, formats: JPEG, PNG, GIF, WebP)
– Telephone number (optional)
– Country of residence (optional)
### 3.2 Account Registration Methods
You may register using:
– **Email and password** registration with email verification
– **Google OAuth** authentication (sign in with Google account)
When using Google OAuth, we collect your email address, name, and profile picture from your Google account.
### 3.3 Email Verification
Accounts registered with email and password require email verification. Your account will remain inactive until you verify your email address by clicking the verification link sent to your registered email.
### 3.4 Account Responsibility
You are responsible for:
– Maintaining the confidentiality of your account credentials
– All activities that occur under your account
– Notifying us immediately of any unauthorized access or security breach
– Ensuring the accuracy of your account information
### 3.5 Age Restrictions
You must be at least **18 years old** to create an account and use the App. By registering, you confirm that you are at least 18 years of age. We do not knowingly collect information from individuals under 18.
### 3.6 Account Types and Roles
**Individual Accounts:**
– Standard user accounts with full access to their own production data
– Can upgrade to Premium or Corporate subscriptions
**Team Member Accounts (Corporate Plans Only):**
– Created by Corporate plan account owners
– Subject to permission-based access controls
– Access tied to the account owner’s active Corporate subscription
– Automatically deactivated if the owner’s Corporate subscription expires or is cancelled
**Administrator Accounts:**
– Reserved for DairyCraftPro staff
– Used for platform maintenance and support purposes only
—
## 4. Subscriptions and Billing
### 4.1 Subscription Plans
DairyCraftPro offers the following subscription tiers:
**Free Plan ($0/month):**
– Basic production tracking features
– Limited functionality
– No team member accounts
– No advanced calculator tools
– No AI assistant access
**Premium Plans:**
– **Premium Monthly**: $70 per month
– **Premium Annual**: $588 per year (equivalent to $49/month, 30% savings)
– Full production management features
– HACCP compliance tools
– Reports and analytics
– AI assistant (DairyCraft AI) access
– Excel and PDF export capabilities
– No team member accounts
– No advanced calculator tools
**Corporate Plans:**
– **Corporate Monthly**: $95 per month
– **Corporate Annual**: $798 per year (equivalent to $66.50/month, 30% savings)
– All Premium features included
– **Unlimited team member accounts** with granular permission controls
– **Advanced calculator tools** (milk standardization, profit/cost, brine, lactase, efficiency, FPR, unit converter)
– Team activity logging and monitoring
– Priority support
Pricing is displayed in USD. Additional taxes may apply based on your location.
### 4.2 Free Trial
**30-Day Premium Trial:**
– New accounts receive a **30-day Premium trial** upon registration
– No credit card required to start trial
– Full access to Premium features during trial period
– Available **one time per account**
– Automatically converts to Free plan after 30 days if no paid subscription is activated
– Trial status is tracked and cannot be reset or repeated
**Corporate Trial (Admin-Granted Only):**
– Temporary Corporate access that may be granted by DairyCraftPro administrators
– Subject to configurable expiration dates
– Reverts to previous subscription level upon expiration
### 4.3 Payment Processing
All payments are processed by **Lemon Squeezy**, a third-party payment processor acting as our **Merchant of Record (MOR)**. Lemon Squeezy is responsible for:
– Processing all subscription payments
– Collecting payment information
– Generating invoices and receipts
– Handling tax calculations and collection
– Managing refunds and chargebacks
– PCI DSS compliance for payment data security
**Payment Methods Accepted (via Lemon Squeezy):**
– Credit and debit cards (Visa, Mastercard, American Express, Discover)
– PayPal
– Apple Pay
– Google Pay
**Important:** DairyCraftPro does not store, process, or have access to your credit card information. All payment data is handled exclusively by Lemon Squeezy in accordance with PCI DSS Level 1 compliance standards.
By subscribing to a paid plan, you will be redirected to Lemon Squeezy’s secure checkout page to complete your purchase.
### 4.4 Billing Terms
– **Billing Cycle**: Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan
– **Automatic Renewal**: Subscriptions automatically renew at the end of each billing period unless cancelled
– **Payment Authorization**: By subscribing, you authorize Lemon Squeezy to charge your selected payment method for recurring subscription fees
– **Failed Payments**: If a payment fails, Lemon Squeezy will attempt to retry the charge. Continued payment failures may result in subscription suspension or cancellation
– **Price Changes**: We reserve the right to modify subscription prices. You will be notified at least 30 days in advance of any price changes. Price changes will apply to your next billing cycle after the notice period
### 4.5 Invoices and Receipts
– Invoices and receipts are generated by Lemon Squeezy and sent to your registered email address
– You can access your invoice history within your DairyCraftPro account
– Lemon Squeezy provides a customer portal where you can manage your billing information and download invoices
### 4.6 Taxes
Applicable sales tax, VAT, GST, or other taxes will be calculated and collected by Lemon Squeezy at checkout based on your billing address and local tax regulations. Tax rates and requirements vary by jurisdiction.
### 4.7 Subscription Changes
**Upgrades:**
– Subscription upgrades (e.g., Free to Premium, Premium to Corporate, Monthly to Annual) take effect immediately
– Lemon Squeezy handles proration and charges the difference for the current billing period
– You gain immediate access to upgraded features
**Downgrades:**
– Subscription downgrades (e.g., Corporate to Premium, Premium to Free) are scheduled to take effect at the end of your current billing period
– You retain access to current plan features until the billing period ends
– No refunds are issued for the remaining time in your current billing period
**Plan Changes Between Monthly and Annual:**
– Switching from monthly to annual billing is treated as an upgrade (immediate, prorated)
– Switching from annual to monthly billing is treated as a downgrade (scheduled for period end)
### 4.8 Cancellation Policy
**How to Cancel:**
– You may cancel your subscription at any time through your DairyCraftPro account settings
– Alternatively, you can manage your subscription through the Lemon Squeezy customer portal
**Effect of Cancellation:**
– Cancellations take effect at the end of the current billing period
– You retain full access to your paid plan features until the billing period ends
– Your subscription will not renew for the next billing period
– **No refunds** are issued for the remaining time in the current billing period (except as outlined in Section 4.9)
**After Cancellation:**
– Your account automatically downgrades to the Free plan
– Team member accounts (if applicable) are deactivated
– Advanced features become unavailable
– Your production data remains accessible within Free plan limitations
**Reactivation:**
– You may reactivate your subscription at any time by subscribing to a paid plan
– Reactivation is treated as a new subscription with immediate billing
### 4.9 Refund Policy
Subscription fees are generally **non-refundable**, except:
**Lemon Squeezy Refund Policy:**
– Lemon Squeezy, our payment processor, offers a **30-day money-back guarantee** in accordance with their standard refund policy
– To request a refund within 30 days of purchase, contact Lemon Squeezy customer support or DairyCraftPro at info@dairycraftpro.com
– Refunds are processed by Lemon Squeezy and subject to their refund terms and conditions
**Exceptional Circumstances:**
– Refunds may be considered on a case-by-case basis for exceptional circumstances such as service outages, billing errors, or technical issues that prevent service use
– Refund requests must be submitted to info@dairycraftpro.com with detailed explanation
**Legal Requirements:**
– Refunds required by applicable consumer protection laws will be honored
**Refund Processing:**
– Approved refunds are processed by Lemon Squeezy to your original payment method
– Refund processing time depends on your payment provider (typically 5-10 business days)
– Upon refund, your subscription is immediately cancelled and access to paid features is revoked
### 4.10 Subscription Expiration
When a subscription expires (due to cancellation, non-payment, or non-renewal):
– Account automatically downgrades to Free plan
– Team member accounts are deactivated (Corporate plans)
– Advanced tools become inaccessible
– AI assistant access is revoked
– Production data remains stored but may have limited accessibility
– Scheduled subscription changes are cleared
—
## 5. Team Management (Corporate Plans)
### 5.1 Team Member Accounts
Corporate plan subscribers can create and manage unlimited team member accounts with the following provisions:
**Account Creation:**
– Team members are created by the Corporate account owner (or designated admin)
– Team members receive login credentials via email
– Team members have separate user accounts with independent authentication
**Permissions and Access Control:**
– Account owners can assign granular permissions to team members, including:
– Dashboard access
– Production creation, viewing, editing, deletion
– Milk reception management
– Supplier management
– HACCP compliance access
– Reports access
– AI assistant access
– Advanced tools access
– Permissions can be modified at any time by the account owner
**Team Member Restrictions:**
– Team members can only access data and features explicitly permitted by the account owner
– Team members cannot create additional team members
– Team members cannot modify subscription or billing settings
– Team members cannot delete the primary account
**Activity Logging:**
– All team member actions are logged in the team activity log
– Activity logs include timestamps, user identification, and action descriptions
– Logs are accessible to the account owner
### 5.2 Account Ownership and Responsibility
**Account Owner Obligations:**
– The Corporate plan subscriber (account owner) is responsible for:
– All activities performed by team members under their account
– Ensuring team members comply with these Terms
– Managing and revoking team member access as appropriate
– Maintaining appropriate permission configurations
– Any violations committed by team members
**Team Member Conduct:**
– Team members must comply with all provisions of these Terms
– Team members may not share login credentials
– Team members may not access data or features beyond their assigned permissions
### 5.3 Team Account Termination
**When Account Owner Cancels/Downgrades:**
– If the account owner’s Corporate subscription expires, is cancelled, or is downgraded to a non-Corporate plan:
– All team member accounts are **immediately deactivated**
– Team members lose access to the platform
– Team member data associated with the account is handled according to Section 6 (Data Retention)
**Individual Team Member Removal:**
– Account owners can deactivate individual team members at any time
– Deactivated team members immediately lose access
– Production data created by team members remains associated with the account owner
**Account Owner Deletion:**
– If the account owner closes their account permanently, all associated team member accounts are also deleted
– Team member data is subject to the same 180-day retention period as the account owner’s data (see Section 6.5)
—
## 6. User Data and Data Retention
### 6.1 Data Input and Storage
You may input and store the following types of production information:
**Production Data:**
– Milk reception records (supplier, volume, quality metrics, pH levels, bacterial counts)
– Production batch information (batch numbers, product types, dates, ingredients)
– Calculation results (yields, processing parameters)
– HACCP compliance data (pasteurization temperatures, cooling data, corrective actions)
– Quality control metrics
– Equipment and lot numbers
**Business Data:**
– Supplier information (names, contacts, delivery schedules)
– Company and facility information
– Team member information (Corporate plans)
**Personal Data:**
– Profile information as specified in Section 3.1
– Account settings and preferences
All user data is stored on secure servers hosted by Railway, a third-party cloud infrastructure provider.
### 6.2 Data Calculations and Accuracy
**Calculation Tools:**
– The App provides calculation tools for dairy production, including yield calculations, ingredient requirements, process parameters, and more
– **Advanced calculators** (Corporate plans only) include milk standardization, profit/cost analysis, brine calculations, lactase calculations, and efficiency calculators
**Informational Purposes Only:**
– All calculations made by the App are provided **for informational and awareness purposes only**
– Calculations are based on industry-standard formulas and user-provided input data
– **DairyCraftPro is not responsible** for any issues, errors, damages, or losses resulting from the use of calculation results
– You are solely responsible for verifying the accuracy and appropriateness of calculation results for your specific production environment
**No Warranty of Accuracy:**
– While we strive for accuracy, we do not guarantee that any data, calculations, or results are error-free, complete, or suitable for any particular purpose
– You should independently verify all calculation results before making production decisions
### 6.3 Data Ownership
**Your Data:**
– You retain all ownership rights to the production data, business information, and content you input into the App
– DairyCraftPro does not claim ownership of your user-generated data
**License to Use Your Data:**
– By submitting data to the App, you grant DairyCraftPro a limited, non-exclusive, royalty-free, worldwide license to:
– Store, process, and display your data as necessary to provide the Service
– Perform technical operations such as backups, indexing, and caching
– Generate aggregated, anonymized analytics for service improvement (without identifying you individually)
– This license terminates when you delete your data or close your account, subject to the data retention period in Section 6.5
### 6.4 Data Export
**Export Capabilities:**
– You can export your production data in the following formats:
-**Excel (.xlsx)**: Production results, HACCP compliance reports, dashboard data
-**PDF**: Production reports, HACCP compliance reports, calculation results
– Exports are available in English and Spanish
**Data Export Limitations:**
– The App does not currently provide a comprehensive “download all my data” feature for complete account data export
– To request a complete copy of your account data, contact info@dairycraftpro.com
### 6.5 Data Retention After Account Closure
**Active Accounts:**
– Data is retained indefinitely while your account remains active
– Production records, invoices, and account information are maintained for the duration of your account
**Account Closure – Soft Delete:**
– When you close your account (or your account is closed by us), your data enters a **soft delete** state
– During soft delete, your data is retained for **180 days (approximately 6 months)**
– Data during soft delete is not publicly accessible but remains in our systems for recovery purposes
**Paid Subscription Accounts:**
– For accounts with active paid subscriptions at the time of closure:
– Deletion is **scheduled for the end of the current subscription period**
– You retain access until your subscription expires
– After the subscription ends, the 180-day soft delete period begins
**Permanent Deletion:**
– After the 180-day retention period, all your data is **permanently deleted** from our systems
– Permanent deletion includes:
– Account information
– Production data
– Milk reception records
– Supplier information
– Team member data (if applicable)
– Calculations and results
– Uploaded files (profile pictures)
– **Note**: Invoices and transaction records may be retained longer as required by tax and financial record-keeping laws
**Exceptions:**
– Data required for legal compliance, dispute resolution, fraud prevention, or enforcement of these Terms may be retained beyond the 180-day period
– Anonymized, aggregated data that does not identify you may be retained indefinitely
### 6.6 Account Deletion Process
To close your account:
1. Navigate to your Profile settings
2. Select “Close Account”
3. Type the confirmation phrase: “i want to close account”
4. Optionally provide a reason for closure
5. Confirm deletion
You will receive an email confirmation of your account closure.
**Important Considerations:**
– Account closure is irreversible after the 180-day retention period
– We recommend exporting your data before closing your account
– Outstanding subscription obligations remain due even after account closure
—
## 7. AI-Powered Features
### 7.1 DairyCraft AI Assistant
**Service Description:**
– DairyCraftPro offers an AI-powered chatbot assistant called **DairyCraft AI** (available to Premium and Corporate subscribers)
– DairyCraft AI provides:
– Dairy production Q&A and guidance
– Milk quality analysis and insights
– Supplier performance analysis
– Yield optimization suggestions
– HACCP compliance report generation
– Image analysis (equipment, product photos)
### 7.2 Third-Party AI Service Provider
**Anthropic Claude API:**
– DairyCraft AI is powered by **Anthropic’s Claude API** (Sonnet 4 model), a third-party artificial intelligence service
– When you use DairyCraft AI, your messages, production data context, and any uploaded images are transmitted to Anthropic’s servers for processing
– Data transmitted to Anthropic may include:
– Your chat messages and questions
– Production data (milk reception data, quality metrics, batch information) for context-aware responses
– Images you upload for analysis (encoded in base64 format)
**Anthropic’s Data Handling:**
– Anthropic processes your data solely to generate AI responses
– According to Anthropic’s data usage policy, API data is **not used to train their AI models**
– Anthropic’s privacy policy and terms of service govern their handling of data transmitted through the API
– For more information, review Anthropic’s privacy policy at: https://www.anthropic.com/privacy
### 7.3 Data Storage and Retention
**No Conversation Persistence:**
– DairyCraft AI conversations are **not stored in the DairyCraftPro database**
– Chat history is maintained temporarily in your browser’s session storage only
– Session storage expires after **24 hours** or when you close your browser
– Once session storage expires, conversation history is permanently deleted and cannot be recovered
**No Long-Term Storage:**
– We do not retain transcripts, logs, or records of your AI conversations beyond the temporary browser session
– This means we cannot provide historical AI conversation data upon request
### 7.4 AI Limitations and Disclaimer
**No Guarantee of Accuracy:**
– AI-generated responses are provided for informational purposes only
– DairyCraft AI may produce inaccurate, incomplete, or misleading information
– You should **independently verify** all AI-generated advice, calculations, and recommendations before relying on them for production decisions
**Professional Judgment Required:**
– AI responses do not constitute professional advice, regulatory guidance, or expert consultation
– Always consult qualified dairy production professionals, food safety experts, and regulatory authorities for critical decisions
**Liability Limitation:**
– DairyCraftPro is not responsible for any damages, losses, or adverse outcomes resulting from reliance on AI-generated responses
– Use of AI features is at your own risk
### 7.5 AI Feature Availability
– AI features are subject to availability and may be temporarily unavailable due to technical issues or third-party service disruptions
– We reserve the right to modify, limit, or discontinue AI features at any time with or without notice
—
## 8. Third-Party Services and Data Sharing
### 8.1 Overview
DairyCraftPro integrates with the following third-party services to provide and enhance the App’s functionality. By using the App, you acknowledge and agree to data sharing with these services as described below.
### 8.2 Lemon Squeezy (Payment Processing)
**Service Provider:** Lemon Squeezy, LLC
**Purpose:** Payment processing, subscription management, invoicing
**Data Shared:**
– Email address
– Name
– Subscription plan selection
– Billing information (collected directly by Lemon Squeezy, not by DairyCraftPro)
– User ID (for account linkage)
**Merchant of Record:**
– Lemon Squeezy acts as the **Merchant of Record (MOR)** for all transactions
– Lemon Squeezy is the seller of record for legal and tax purposes
– Lemon Squeezy is responsible for payment processing, PCI compliance, tax collection, and invoicing
**Privacy and Security:**
– Lemon Squeezy’s privacy policy governs their handling of your payment data
– Review Lemon Squeezy’s privacy policy at: https://www.lemonsqueezy.com/privacy
– Lemon Squeezy is PCI DSS Level 1 compliant
### 8.3 Anthropic (AI Services)
**Service Provider:** Anthropic PBC
**Purpose:** AI-powered chatbot assistant (DairyCraft AI)
**Data Shared:**
– Chat messages and questions
– Production data context (milk reception data, quality metrics, batch information)
– Uploaded images (base64 encoded)
**Data Processing:**
– Data is transmitted to Anthropic’s API servers for AI response generation
– Anthropic does not use API data to train their models (per their data usage policy)
– Review Anthropic’s privacy policy at: https://www.anthropic.com/privacy
### 8.4 SendGrid (Email Services)
**Service Provider:** Twilio SendGrid, Inc.
**Purpose:** Transactional email delivery
**Data Shared:**
– Email addresses
– Email content (account verification, password reset, notifications, team activity logs)
– User names (for email personalization)
**Email Types Sent:**
– Email verification emails
– Password reset emails
– Account closure confirmations
– Subscription change notifications
– Team activity alerts
– Administrative notifications
**Privacy and Security:**
– SendGrid’s privacy policy governs their handling of email data
– Review SendGrid’s privacy policy at: https://www.twilio.com/legal/privacy
### 8.5 Google (OAuth Authentication)
**Service Provider:** Google LLC
**Purpose:** Social login (Sign in with Google)
**Data Shared (from Google to DairyCraftPro):**
– Email address
– Full name
– Profile picture URL
– Google user ID
**OAuth Scopes:**
– Email
– Profile
**Data Sharing:**
– When you sign in with Google, you authorize Google to share the above information with DairyCraftPro
– Your use of Google OAuth is also governed by Google’s privacy policy and terms of service
– Review Google’s privacy policy at: https://policies.google.com/privacy
### 8.6 Railway (Cloud Hosting)
**Service Provider:** Railway Corp
**Purpose:** Backend API hosting, database hosting, application infrastructure
**Data Stored:**
– All user data, production data, and account information as described in Section 6.1
– Database hosted on Railway’s cloud infrastructure
**Data Location:**
– Railway servers are located in the United States
– Your data may be processed and stored in the United States
**Privacy and Security:**
– Railway’s privacy policy governs their infrastructure and data handling practices
– Review Railway’s privacy policy at: https://railway.app/legal/privacy
### 8.7 International Data Transfers
**Cross-Border Data Transfers:**
– By using the App, you acknowledge that your data may be transferred to and processed in the **United States**
– All third-party service providers listed above are based in or process data in the United States
– If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you consent to the transfer of your data to the United States
**Data Protection Mechanisms:**
– We and our service providers implement appropriate safeguards to protect your data in accordance with applicable data protection laws
– Where required, we rely on Standard Contractual Clauses (SCCs) or other approved data transfer mechanisms
### 8.8 No Unauthorized Data Selling
– DairyCraftPro does **not sell, rent, or lease** your personal data to third parties for marketing purposes
– Data sharing is limited to the service providers listed in this section for the purposes of providing and improving the App
### 8.9 Additional Third-Party Services
We reserve the right to integrate additional third-party services in the future to enhance the App’s functionality. You will be notified of significant changes to our third-party service providers through updates to these Terms and our Privacy Policy.
—
## 9. Intellectual Property Rights
### 9.1 Ownership of the App
All intellectual property rights in the App and its content (excluding user-generated content) are owned by DairyCraftPro, including but not limited to:
– Software, source code, and algorithms
– User interface design and layout
– Logos, trademarks, and branding
– Documentation and help materials
– Proprietary calculation formulas and methodologies
### 9.2 License to Use the App
We grant you a **limited, non-exclusive, non-transferable, revocable license** to access and use the App for its intended purposes in accordance with these Terms, subject to your subscription level.
**License Restrictions:**
You may not:
– Copy, modify, or create derivative works of the App
– Reverse engineer, decompile, or disassemble the App
– Remove or alter any copyright, trademark, or proprietary notices
– Use the App for any commercial purpose beyond your own dairy production operations
– Sublicense, sell, rent, lease, or otherwise transfer your rights to use the App
– Use automated systems (bots, scrapers) to access the App without authorization
### 9.3 Trademarks
“DairyCraftPro,” the DairyCraftPro logo, and other marks used in connection with the App are trademarks of DairyCraftPro. You may not use these trademarks without our prior written permission.
### 9.4 User-Generated Content
While you retain ownership of your user-generated data (as described in Section 6.3), you grant DairyCraftPro the limited license described in that section to operate the Service.
### 9.5 Feedback and Suggestions
Any feedback, comments, suggestions, or ideas you provide regarding the App (“Feedback”) are entirely voluntary. By providing Feedback:
– You grant DairyCraftPro a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, distribute, and incorporate the Feedback into the App without any obligation or compensation to you
– You waive any rights you may have in the Feedback
– You represent that the Feedback is original to you and does not infringe any third-party rights
—
## 10. User Conduct and Prohibited Activities
### 10.1 Acceptable Use
You agree to use the App only for lawful purposes and in accordance with these Terms. You are responsible for your conduct and compliance with all applicable laws and regulations.
### 10.2 Prohibited Activities
You agree **not** to engage in any of the following prohibited activities:
**Unauthorized Access and Use:**
– Accessing or using the App for any unlawful purpose or beyond the scope of your authorized access
– Accessing another user’s account without permission
– Attempting to gain unauthorized access to any portion of the App, servers, or systems
**Interference and Disruption:**
– Disrupting, interfering with, or compromising the security, integrity, or functionality of the App
– Introducing viruses, malware, trojans, worms, or other harmful code
– Overloading, flooding, or denial-of-service attacks on the App’s infrastructure
– Circumventing security features or access controls
**Misuse of Content:**
– Scraping, data mining, or harvesting data from the App without authorization
– Using automated systems (bots, scripts) to interact with the App without permission
– Reproducing, distributing, or publicly displaying App content without authorization
**Misrepresentation and Fraud:**
– Misrepresenting your identity, affiliation, or the source of any content
– Impersonating another person or entity
– Creating false or misleading accounts
– Engaging in fraudulent activities, including payment fraud or subscription abuse
**Infringement of Rights:**
– Violating intellectual property rights, including copyrights, trademarks, or patents
– Violating the privacy rights of others
– Engaging in defamation, harassment, or abuse
**Harmful or Inappropriate Content:**
– Uploading or transmitting illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable content
– Uploading content that infringes third-party rights
– Sharing content that contains personal data of others without their consent
**Commercial Misuse:**
– Using the App for unauthorized commercial purposes unrelated to dairy production
– Reselling or redistributing access to the App
– Using the App to compete with DairyCraftPro
### 10.3 Enforcement
Violation of these prohibited activities may result in:
– Immediate suspension or termination of your account
– Removal of prohibited content
– Legal action and cooperation with law enforcement
– Liability for damages caused by your violations
—
## 11. Disclaimer of Warranties
### 11.1 “As Is” and “As Available” Basis
The App is provided on an **”AS IS”** and **”AS AVAILABLE”** basis, without warranties of any kind, whether express, implied, or statutory.
### 11.2 No Warranties
To the fullest extent permitted by law, DairyCraftPro **disclaims all warranties**, including but not limited to:
– **Implied warranties of merchantability**: We do not warrant that the App is suitable for any particular purpose or will meet your specific requirements.
– **Implied warranties of fitness for a particular purpose**: We do not guarantee that the App will be fit for your dairy production operations.
– **Implied warranties of non-infringement**: We do not warrant that the App does not infringe third-party rights.
– **Warranties of accuracy, reliability, or correctness**: We do not guarantee that data, calculations, or AI responses are accurate, complete, or error-free.
– **Warranties of uninterrupted or error-free operation**: We do not guarantee that the App will operate without interruption, delays, or technical issues.
– **Warranties of security**: We do not guarantee that the App is completely secure or free from vulnerabilities, viruses, or unauthorized access.
### 11.3 No Guarantee of Results
We do not guarantee that:
– The App will meet your specific needs or expectations
– The App will be uninterrupted, timely, secure, or error-free
– The results obtained from the use of the App (including calculations and AI responses) will be accurate, reliable, or suitable for any purpose
– Any errors or defects in the App will be corrected
– The App will be compatible with all devices, browsers, or operating systems
### 11.4 Third-Party Services
We are not responsible for the availability, functionality, accuracy, or reliability of third-party services integrated with the App (including Lemon Squeezy, Anthropic, SendGrid, Google, and Railway). Any issues with third-party services are governed by their respective terms and policies.
### 11.5 User Responsibility
You acknowledge and agree that:
– You use the App at your own risk
– You are solely responsible for verifying the accuracy of any data, calculations, or AI responses before relying on them
– You should consult qualified professionals for critical production, safety, and regulatory decisions
### 11.6 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions may not apply to you, and you may have additional rights under applicable law.
—
## 12. Limitation of Liability
### 12.1 Exclusion of Damages
To the fullest extent permitted by law, DairyCraftPro, its affiliates, officers, directors, employees, agents, and licensors shall **not be liable** for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:
– Loss of profits, revenue, or business opportunities
– Loss of data or information
– Loss of goodwill or reputation
– Cost of substitute goods or services
– Business interruption or downtime
– Production losses or inefficiencies
– Compliance violations or regulatory penalties
– Personal injury or property damage (except as required by law)
This exclusion applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and whether or not DairyCraftPro was advised of the possibility of such damages.
### 12.2 Monetary Cap on Liability
To the fullest extent permitted by law, DairyCraftPro’s **total liability** to you for any and all claims arising out of or relating to these Terms or your use of the App shall not exceed the **greater of**:
– The total amount you paid to DairyCraftPro in the **twelve (12) months** preceding the claim, or
– **One hundred U.S. dollars ($100.00)**
### 12.3 Basis of the Bargain
You acknowledge and agree that the limitations of liability in this section are fundamental elements of the agreement between you and DairyCraftPro. The App would not be provided to you without these limitations.
### 12.4 Exceptions
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
The limitations in this section do not apply to:
– Liability for death or personal injury caused by our gross negligence or willful misconduct
– Liability for fraud or fraudulent misrepresentation
– Any liability that cannot be excluded or limited by applicable law
### 12.5 Third-Party Claims
DairyCraftPro is not liable for any actions, claims, losses, or damages arising from or related to third-party services (Lemon Squeezy, Anthropic, SendGrid, Google, Railway, etc.). Any claims related to third-party services must be directed to the applicable third party.
—
## 13. Indemnification
### 13.1 Your Indemnification Obligation
You agree to **indemnify, defend, and hold harmless** DairyCraftPro, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees and legal costs) arising out of or relating to:
– **Your use of the App**: Any actions you take while using the App, including data you input, production decisions you make based on App outputs, or reliance on App features.
– **Your violation of these Terms**: Any breach or violation of any provision of these Terms.
– **Your violation of applicable laws**: Any violation of local, state, national, or international laws, regulations, or ordinances.
– **Your violation of third-party rights**: Infringement or violation of any intellectual property, privacy, publicity, or other rights of any third party.
– **Content you submit**: Any user-generated content, data, or materials you upload, submit, or transmit through the App.
– **Team member actions (Corporate plans)**: Any actions taken by team members under your account, including violations of these Terms or applicable laws.
– **Misuse of the App**: Unauthorized access, prohibited activities, or harmful conduct as described in Section 10.
### 13.2 Defense and Settlement
DairyCraftPro reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with DairyCraftPro in the defense of any such claims.
You may not settle any claim subject to indemnification without DairyCraftPro’s prior written consent.
### 13.3 Survival
This indemnification obligation survives the termination of these Terms and your use of the App.
—
## 14. Dispute Resolution and Governing Law
### 14.1 Informal Resolution
**Contact Us First:**
If you have any disputes, claims, or issues arising from the use of the App, please contact us at **info@dairycraftpro.com** before pursuing formal legal action.
**Good Faith Negotiation:**
We will attempt to resolve all disputes through good faith, amicable discussions within **30 days** of receiving your dispute notice.
### 14.2 Governing Law
These Terms are governed by and construed in accordance with the **laws of the Dominican Republic**, without regard to its conflict of law provisions.
### 14.3 Jurisdiction and Venue
**Exclusive Jurisdiction:**
You agree to submit to the **personal and exclusive jurisdiction** of the courts located in **Santiago, Dominican Republic**.
**Venue:**
Any legal action or proceeding arising out of or relating to these Terms or the App shall be brought exclusively in the courts located in **Santiago, Dominican Republic**.
**Waiver of Objections:**
You waive any objections to jurisdiction, venue, or inconvenient forum.
### 14.4 Arbitration (Optional)
**Note to DairyCraftPro:** You may choose to include an arbitration clause requiring binding arbitration for disputes. Consult with an attorney to determine if arbitration is appropriate for your business. If you choose arbitration, include specific arbitration terms (e.g., AAA rules, arbitration location, costs, etc.).
### 14.5 Class Action Waiver
**No Class Actions:**
You agree that any dispute resolution proceedings, whether in court or arbitration, will be conducted **only on an individual basis** and not in a class, consolidated, or representative action.
**Waiver of Class Actions:**
You waive any right to participate in a class action lawsuit or class-wide arbitration against DairyCraftPro.
**Opt-Out:**
If you do not wish to be bound by the class action waiver, you must notify us in writing within **30 days** of first accepting these Terms by emailing info@dairycraftpro.com with the subject line “Class Action Waiver Opt-Out.”
### 14.6 Exceptions to Informal Resolution
The informal resolution requirement does not apply to:
– Claims for injunctive or equitable relief
– Intellectual property disputes
– Claims that can be brought in small claims court
—
## 15. Compliance with Laws
### 15.1 Your Legal Obligations
You agree to comply with all applicable laws, regulations, and ordinances, including but not limited to:
– **United States federal and state laws**
– **European Union laws and regulations** (if applicable to your location)
– **Local and international laws** governing dairy production, food safety, data protection, and business operations
### 15.2 Regulatory Compliance
DairyCraftPro strives to comply with relevant legal and regulatory requirements, including:
– **U.S. Data Protection Laws**: Including state-level privacy laws (e.g., CCPA, VCDPA, CPA)
– **EU General Data Protection Regulation (GDPR)**: For users located in the European Economic Area (EEA)
– **Food Safety Regulations**: While the App provides HACCP compliance tools, you remain solely responsible for ensuring your production operations comply with all applicable food safety regulations (e.g., FDA regulations, EU food safety laws)
– **Payment Processing Regulations**: Lemon Squeezy handles PCI DSS compliance for payment data
### 15.3 Export Control Laws
You agree not to use the App in violation of any export control or sanctions laws, including U.S. export control laws. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or export restrictions.
### 15.4 HACCP and Food Safety Responsibility
**Disclaimer:**
While DairyCraftPro provides tools to support HACCP compliance and food safety documentation, **you remain solely responsible** for:
– Ensuring compliance with all applicable food safety regulations
– Implementing appropriate HACCP plans for your facility
– Conducting proper hazard analysis and critical control point monitoring
– Consulting qualified food safety professionals and regulatory authorities
**No Regulatory Approval:**
The App does not replace the need for regulatory approvals, inspections, or certifications required by law.
—
## 16. Force Majeure
DairyCraftPro shall not be liable for any failure or delay in performance of the App or these Terms due to causes beyond our reasonable control (“Force Majeure Events”), including but not limited to:
– **Acts of God**: Natural disasters, earthquakes, floods, fires, storms, pandemics, epidemics
– **War, terrorism, or civil unrest**
– **Governmental actions**: Laws, regulations, orders, or restrictions imposed by government authorities
– **Network or infrastructure failures**: Internet disruptions, telecommunications failures, power outages, or failures of third-party hosting providers
– **Labor disputes**: Strikes, lockouts, or labor shortages
– **Third-party service failures**: Outages or disruptions of Lemon Squeezy, Anthropic, SendGrid, Google, Railway, or other integrated services
**Effect of Force Majeure:**
– Our obligations under these Terms will be suspended during the Force Majeure Event
– We will use reasonable efforts to mitigate the effects and resume normal operations as soon as practicable
– If a Force Majeure Event continues for more than **30 consecutive days**, either party may terminate the affected services without liability
—
## 17. Modifications to Terms
### 17.1 Right to Modify
We reserve the right to modify, update, or revise these Terms at any time at our sole discretion.
### 17.2 Notification of Changes
**Effective Date:**
– Changes to these Terms will become effective immediately upon posting the updated Terms within the App, unless otherwise specified.
– The “Last Updated” date at the top of these Terms will be revised to reflect the date of the most recent changes.
**Notice of Significant Changes:**
– For significant or material changes to these Terms, we will provide notice by:
– Sending an email to the email address associated with your account, and/or
– Displaying a prominent notice within the App
**Advance Notice:**
– We will provide at least **30 days’ advance notice** for changes that materially reduce your rights or increase your obligations (e.g., significant changes to data retention, liability terms, or dispute resolution).
### 17.3 Acceptance of Changes
**Continued Use Constitutes Acceptance:**
– Your continued use of the App after the effective date of the updated Terms constitutes your acceptance of the changes.
– If you do not agree to the updated Terms, you must discontinue use of the App and may close your account as described in Section 6.6.
### 17.4 Version History
We will maintain a version history of these Terms. You may request previous versions by contacting info@dairycraftpro.com.
—
## 18. Termination
### 18.1 Termination by You
**Voluntary Account Closure:**
– You may close your account and terminate your use of the App at any time by following the account closure process described in Section 6.6.
– Termination of your account does not relieve you of any outstanding payment obligations or liabilities incurred prior to termination.
### 18.2 Termination by DairyCraftPro
**Right to Terminate:**
We reserve the right to suspend, deactivate, or terminate your account and your access to the App, **with or without notice**, at our sole discretion, for any reason, including but not limited to:
– Violation of these Terms or any provision herein
– Fraudulent, abusive, or illegal activity
– Non-payment of subscription fees
– Prolonged inactivity
– Conduct harmful to other users, DairyCraftPro, or third parties
– Misuse of the App or its features
– Risk to the security or integrity of the App
**Immediate Termination:**
We may terminate your account immediately and without prior notice in cases of serious violations, security threats, or legal requirements.
### 18.3 Effect of Termination
Upon termination of your account (whether by you or by us):
– Your right to access and use the App will **immediately cease**
– You will no longer have access to your account, data, or any App features
– Subscription services will be discontinued
– Team member accounts (if applicable) will be deactivated
– Outstanding payment obligations remain due and payable
**Data Retention After Termination:**
– Your data will be subject to the data retention policy described in Section 6.5
– Data will be retained for 180 days (soft delete) before permanent deletion
– For paid subscriptions, deletion is scheduled for the end of the current billing period
**No Refunds Upon Termination:**
– Termination for cause (i.e., violation of Terms) does not entitle you to any refund of subscription fees
– We reserve the right to seek damages for violations that caused termination
### 18.4 Survival of Terms
The following provisions survive termination of these Terms and your account:
– Section 6 (User Data and Data Retention) – data retention obligations
– Section 9 (Intellectual Property Rights) – ownership and license restrictions
– Section 11 (Disclaimer of Warranties)
– Section 12 (Limitation of Liability)
– Section 13 (Indemnification)
– Section 14 (Dispute Resolution and Governing Law)
– Section 18.3 (Effect of Termination)
– Section 19 (Severability)
– Section 20 (Entire Agreement)
– Any other provisions that by their nature should survive termination
—
## 19. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:
– The invalid provision will be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law
– The remaining provisions of these Terms will remain in full force and effect
– The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision
—
## 20. Entire Agreement
These Terms, together with our **Privacy Policy** (incorporated herein by reference), constitute the **entire agreement** between you and DairyCraftPro regarding the App and supersede all prior or contemporaneous agreements, understandings, communications, or representations, whether written or oral, relating to the subject matter herein.
**No Oral Modifications:**
No oral explanation or oral information provided by DairyCraftPro or its representatives shall modify or supplement these Terms.
**Integration Clause:**
These Terms represent the complete and exclusive statement of the agreement between you and DairyCraftPro.
—
## 21. Assignment
### 21.1 Your Rights
You may **not** assign, transfer, sublicense, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void.
### 21.2 Our Rights
We may assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction and without prior notice to you, including in connection with:
– A merger, acquisition, or sale of assets
– Corporate reorganization or change of control
– Transfer to an affiliate or subsidiary
**Binding on Successors:**
These Terms bind and inure to the benefit of the parties and their respective successors and permitted assigns.
—
## 22. Notices
### 22.1 Method of Communication
All notices, requests, or other communications required or permitted under these Terms shall be in writing and delivered electronically.
### 22.2 Notices to You
We may provide notices to you by:
– **Email**: Sending a message to the last email address you provided to us
– **In-App Notification**: Posting a prominent notice within the App
– **Account Dashboard**: Displaying a notice in your account settings
**Email Delivery:**
Notices sent by email are deemed received **24 hours after sending**, provided there is no delivery failure notification.
**Your Responsibility:**
You are responsible for ensuring that your email address is current and accurate. Failure to receive notice due to an outdated email address is your responsibility.
### 22.3 Notices to DairyCraftPro
To send us a notice, you must email us at:
**Email:** info@dairycraftpro.com
**Required Information:**
Notices to us should include:
– Your full name
– Email address associated with your account
– Subject matter of the notice
– Detailed description of the issue or request
—
## 23. Electronic Communications and Consent
### 23.1 Consent to Electronic Communications
By using the App, you consent to receive electronic communications from us, including:
– Transactional emails (account verification, password reset, subscription updates)
– Operational notifications (service updates, security alerts, important account changes)
– Administrative communications (Terms updates, policy changes, billing notices)
– Optional promotional emails (if you opt in)
### 23.2 Legal Requirement Satisfaction
You agree that any notices, agreements, disclosures, or other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.
### 23.3 Opting Out
**Promotional Emails:**
– You may opt out of receiving promotional emails by clicking the “unsubscribe” link in any promotional email or by adjusting your notification settings in your account.
**Transactional and Operational Emails:**
– You cannot opt out of transactional or operational emails (e.g., account verification, password resets, billing notices) as they are necessary for the operation of your account.
**Effect of Opting Out:**
– Opting out of promotional emails does not affect your receipt of transactional or operational communications.
—
## 24. Beta Features and Experimental Functionality
### 24.1 Availability of Beta Features
From time to time, DairyCraftPro may offer new features, tools, or functionality in a **beta** or experimental version (collectively, “Beta Features”).
### 24.2 “As Is” Basis
Beta Features are provided on an **”AS IS”** basis and may:
– Contain defects, bugs, or errors
– Operate unreliably or inconsistently
– Be incomplete or subject to significant changes
– Be discontinued without notice
### 24.3 No Warranties for Beta Features
We make **no representations or warranties** regarding Beta Features, including warranties of accuracy, reliability, fitness for a particular purpose, or compatibility with other features.
### 24.4 Limitation of Liability for Beta Features
**Use at Your Own Risk:**
– You acknowledge that Beta Features are experimental and may not function as intended.
– DairyCraftPro is **not responsible** for any issues, damages, data loss, or adverse outcomes arising from your use of Beta Features.
**No Reliance:**
– You should **not rely** on Beta Features for critical production decisions or operations.
– Beta Features should be used for testing and evaluation purposes only.
### 24.5 Feedback on Beta Features
We encourage you to provide feedback on Beta Features. Any feedback you provide is governed by Section 9.5 (Feedback and Suggestions).
### 24.6 Changes or Discontinuation
We reserve the right to modify, limit, or discontinue Beta Features at any time without notice or liability.
—
## 25. Age Restrictions and Minors
### 25.1 Minimum Age Requirement
You must be at least **18 years old** to create an account and use the App.
### 25.2 Verification
By registering for an account, you represent and warrant that:
– You are at least 18 years of age
– You have the legal capacity to enter into these Terms
– If you are using the App on behalf of a business or organization, you have the authority to bind that entity to these Terms
### 25.3 Prohibition on Minors
**No Use by Minors:**
Individuals under the age of 18 (“Minors”) are **prohibited** from using the App.
**Parental Consent Not Accepted:**
We do not permit Minors to use the App even with parental or guardian consent.
### 25.4 Enforcement
If we become aware that a user is under 18 years of age, we will immediately terminate the account and delete all associated data in accordance with our data retention policy.
### 25.5 Compliance with Children’s Privacy Laws
DairyCraftPro complies with the Children’s Online Privacy Protection Act (COPPA) and other applicable children’s privacy laws by not knowingly collecting information from individuals under 18 years of age.
—
## 26. No Waiver
### 26.1 Failure to Enforce
Our failure or delay in enforcing any right, provision, or term of these Terms shall not be deemed a waiver of such right, provision, or term.
### 26.2 Waiver Must Be in Writing
No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of DairyCraftPro.
### 26.3 Single or Partial Waiver
A waiver of any breach or default under these Terms shall not be deemed a waiver of any subsequent breach or default of the same or any other provision.
—
## 27. Governing Language
### 27.1 English Version Controls
These Terms and Conditions have been written in **English**.
**Translations:**
To the extent these Terms are translated into any other language (e.g., Spanish for user convenience), the **English version** is the official and controlling version.
**Conflicts:**
In the event of any conflict or inconsistency between the English version and any translated version, the **English version controls** and shall prevail.
—
## 28. Relationship of the Parties
### 28.1 Independent Parties
You and DairyCraftPro are independent parties. These Terms do not create any:
– Partnership
– Joint venture
– Agency relationship
– Employment relationship
– Franchise relationship
– Fiduciary duty
### 28.2 No Authority to Bind
Neither party has the authority to bind the other party or to incur any obligation on behalf of the other party without prior written consent.
—
## 29. U.S. Government Users
If you are a U.S. federal, state, or local government entity, the App is a “Commercial Item” as defined in 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Use, reproduction, and disclosure are subject to these Terms.
—
## 30. Contact Information
If you have any questions, concerns, or requests regarding these Terms, please contact us at:
**DairyCraftPro**
**Email:** info@dairycraftpro.com
**Mailing Address:**
Calle H #3, Cerros de Gurabo
Santiago, Dominican Republic 51000
**Customer Support Hours:**
Monday – Friday, 9:00 AM – 5:00 PM (Atlantic Standard Time)
We will make reasonable efforts to respond to all inquiries within **3-5 business days**.
—
## 31. Acknowledgment and Agreement
**BY CLICKING “I AGREE,” REGISTERING FOR AN ACCOUNT, OR USING THE APP, YOU ACKNOWLEDGE THAT:**
1. You have read and understood these Terms and Conditions in their entirety.
2. You agree to be bound by these Terms.
3. You consent to electronic communications and data processing as described herein.
4. You consent to data sharing with third-party service providers (Lemon Squeezy, Anthropic, SendGrid, Google, Railway) as described in Section 8.
5. You understand the limitations of liability and disclaimers of warranties.
6. You are at least 18 years of age.
**If you do not agree to these Terms, do not use the App.**
—
## DISCLAIMER
**This Terms and Conditions document is provided for informational purposes only and does not constitute legal advice. It is strongly recommended that you consult with a qualified attorney to ensure that your Terms and Conditions comply with all applicable laws and regulations specific to your jurisdiction, industry, and business operations.**
**Important Recommendations for DairyCraftPro:**
1. **Legal Review**: Have this document reviewed by a qualified attorney licensed in the Dominican Republic before publishing, with expertise in:
– Dominican Republic contract law and commercial regulations
– International e-commerce and SaaS agreements
– Data protection laws (Dominican Republic Law 172-13 on Comprehensive Protection of Personal Data)
– Cross-border payment processing and tax obligations
2. **Dominican Republic Compliance**: Ensure compliance with:
– Law 172-13 on Comprehensive Protection of Personal Data (Dominican data protection law)
– Law 126-02 on Electronic Commerce, Documents, and Digital Signatures
– Tax obligations for Dominican businesses operating internationally
3. **Arbitration Clause**: Decide whether to include mandatory arbitration (consult with attorney).
4. **Insurance**: Consider obtaining appropriate business insurance (errors and omissions, cyber liability, general liability).
5. **Regular Updates**: Review and update these Terms periodically as your business, features, and applicable laws evolve.
6. **International Considerations**: Since you serve international customers (U.S., EU, etc.), consider:
– GDPR compliance for EU customers
– CCPA compliance for California customers
– How Dominican Republic jurisdiction affects international dispute resolution
—
**END OF TERMS AND CONDITIONS**